Privacy Policy
Last updated: June 2025
Information We Collect
When you contact us through our website or request a quote, we collect the information you provide, which may include:
- Your name, email address, and phone number
- Your property address for service purposes
- Photos you upload of your property
- Details about the services you're requesting
- Payment information (processed securely through Stripe — we never store card numbers)
How We Use Your Information
We use the information you provide solely to:
- Contact you about your lighting inquiry and schedule your service
- Send you a proposal and collect payment for services rendered
- Provide you with project updates through your customer portal
- Send service reminders (installation, removal, balance due)
- Respond to your questions and resolve any service issues
How We Store Your Information
Your information is stored securely in our customer database. We use industry-standard security practices. We do not sell, trade, or share your personal information with third parties except as required to provide the service (e.g., payment processing through Stripe).
Photos
Photos you upload through our contact form or customer portal are stored securely and used only for planning and documenting your installation. We may use photos of completed installations in our portfolio and marketing materials. If you prefer your photos not be used publicly, please let us know and we will honor that request.
Communications
By submitting our contact form, you consent to receive communications from 312 Lights related to your service request. We do not send unsolicited marketing emails. If you wish to stop receiving communications, reply to any email with "unsubscribe" or contact us directly.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at hello@312lights.com. We will respond within 30 days.
Cookies
Our website uses only essential session cookies for admin authentication. We do not use tracking cookies or analytics.
Contact
If you have any questions about this privacy policy, please contact us: